VinPOWER Support Service covers VinPOWER as well as VinLINK Products.
Available Support Options

Product Solutions Center
Visit our Solutions Center for information about your product inlcuding troubleshooting steps, solutions to common issues, Knowledge Base (KB) search, how-tos and latest downloads.

Go to Product Solutions Center

Assisted Support
Get help from a support professional. Support options for your product could include email assistanse and/or remote online assistance.
- First step - place a support request using our SUPPORT REQUEST FORM. A support ticket will be issued automatically. Usually it takes up to 2 working days for a problem resolutions.
You can request an online remote assistance while sending the Request Form. In such case our representative will resolve the problem directly on your computer.
- Second Step - If required you will receive an email with detailed instruction on how to prepare your computer to invite our representative to help you solve the problem. By doing so you will give an access to your computer. We will temporary take control of your computer to investigigate a problem and to solve it. After this task is done, we will disconnect from your computer and you will gain a full control of your machine. The software used to gain the access will be removed from your system memory.

ESP Data Solutions provides most up to date VIN decoding services available through a variaty of tools including web services, ActiveX DLL and simple API DLL. The stand alone VIN Decoder (VinPOWER Stand Alone) is also available. All the mentined tools use our propriatary database. ESP Data Solutions Reasearch Team works on the data quality and releases new updates Weekly. In case the VIN entered does not decode or decoded information contain an error, please use the following form to report this issue. Usually the fix is available within 7 days from the report date.
VIN SUPPORT REQUEST FORM